Question 1

How long has Shisha-Zone been operating?

Accepted Answer

Shisha-Zone was established in 2003, pioneering the premium shisha market in the Philippines. With over two decades of experience, we've become the most trusted supplier for both enthusiasts and top-tier establishments.

Question 2

Who are some of your notable clients?

Accepted Answer

We are proud to be the trusted shisha partner for many of the Philippines' most prestigious hotels and resorts, including Pan Pacific, Okada Manila, Solaire Resort & Casino, and the exclusive Amanpulo. Our quality and reliability meet the highest standards of the luxury hospitality industry.

Question 3

What payment methods do you accept?

Accepted Answer

We offer flexible payment options for your convenience. We accept GCash, Maya, Bank Transfers (BPI, BDO), and Cash on Delivery (COD) for orders within Metro Manila. All transactions are secure and verified before dispatch.

Question 4

How do I prevent my shisha from getting harsh?

Accepted Answer

Harsh shisha is usually caused by overheating. Fixes: Use a Heat Management Device (HMD), keep coals 2-3mm from tobacco, start with 2 coals, and rotate them every 15-20 minutes. Use a fluffy pack method and quality coconut charcoal.

Question 5

How can I get bigger shisha clouds?

Accepted Answer

Low smoke is often due to packing or heat. Solutions: Use a dense pack for dark leaf tobacco (Tangiers) and a fluffy pack for blonde leaf (Al Fakher). Ensure your bowl is filled to the rim, use 2-3 quality coconut coals, and check for air leaks.

Question 6

How do I fix air leaks in my hookah?

Accepted Answer

Air leaks reduce smoke quality. Check these spots: 1. Bowl-to-Stem: Ensure the bowl grommet is snug. 2. Hose-to-Stem: Inspect the hose grommet. 3. Base-to-Stem: Check the base grommet for a tight seal. Test by covering ports and drawing air.

Question 7

How do I manage heat for different tobaccos?

Accepted Answer

Blonde Leaf (Al Fakher, Starbuzz): Use lower heat (start with 2 coals) and a fluffy pack. Dark Leaf (Tangiers): Use higher heat (3+ coals) and a dense pack. An HMD like a Kaloud Lotus helps regulate temperature for any type.

Question 8

How often should I clean my hookah?

Accepted Answer

For the best flavor, clean your hookah regularly. After every session: Rinse the base and bowl. Weekly: Do a deep clean using hookah brushes. Proper cleaning prevents flavor ghosting and extends your hookah's life.

Question 9

What's the difference between expensive and cheap hookahs?

Accepted Answer

The main differences are materials, craftsmanship, and performance. Premium hookahs use stainless steel or brass for better durability and airflow. Budget hookahs are great for beginners but may use cheaper metals.

Question 10

Do you deliver nationwide in the Philippines?

Accepted Answer

Yes! We deliver everywhere in the Philippines. Metro Manila: Same-day or next-day delivery. Luzon: 1-3 business days. Visayas & Mindanao: 2-5 business days. We partner with reliable couriers like LBC, J&T, JRS, and Grab Express.

Frequently Asked Questions

Still have questions?